The use of our website is generally possible without providing personal data. As far as the collection of personal data (e.g. name, address or e-mail addresses) on our website is concerned, this is always – as far as possible – done on a voluntary basis. This data will not be passed on to third parties without your express consent.
We would like to point out that data transmission on the internet (e.g. when communicating by e-mail) can still have security gaps. It is not possible to protect the data completely against third parties.
Server log files
The provider of this website automatically collects and stores information in server log files which your browser automatically transfers to us. These are:
Browser type and browser version
The visitor’s operating system
Host name of the accessing computer
Time of the server request
This data cannot be linked to specific persons. This data is not merged with other data sources. We reserve the right to subsequently check this data if we become aware of concrete evidence of illegal use.
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as the site operators. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://”, and the lock symbol appears in your browser line.
If SSL encryption is activated, the data that you transmit to us cannot be read by third parties.
Live chat system Userlike (Userlike UG (limited liability))
STIX Durchflussmesstechnik GmbH uses a live chat from Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us. The legal basis for the use and the associated data processing is Art. 6 Para. 1 lit. f) GDPR - our legitimate interest in effective customer care and statistical analysis of user behavior for optimization purposes. The purpose of data processing is to operate the live chat system, which is used to answer live support requests.
You can use the live chat like a contact form to chat with our employees almost in real time. When starting the chat, the following personal data may arise:
• IP address
• Date and time of the call
• And if specified: first name, last name, and email address
The personal data will be passed on to the contact person responsible for processing your request at STIX Durchflussmesstechnik GmbH.
Depending on the course of the conversation with our employees, additional personal data may arise in the chat, which you enter. The type of this data strongly depends on your request or the problem you describe to us. The processing of all this data serves to provide you with a quick and efficient means of contact and thus to improve our customer service.
All of our employees have been and will be trained on the subject of data protection and are taught how to handle customer data securely and confidentially. All of our employees are committed to confidentiality.
The information about your use and related data of the live chat are collected, stored and processed on Userlike servers in Germany.
The connection between the operator and the visitor is encrypted. You can end the live chat at any time.
In addition, STIX Durchflussmesstechnik GmbH saves the history of the live chats for a period of 30 days. This serves our legitimate interest in accordance with Art. 6 Para. 1 lit. f) GDPR to ensure the security of our information technology systems, quality assurance or the saving of any extensive explanations that may arise on the history of your request. If you do not want this, you can object to the storage. In this case, the chats are automatically deleted after 30 days.
The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why processing is permitted under Article 6 (1) (f) GDPR
In order to avoid the storage of user-like cookies, you can set your internet browser in such a way that cookies can no longer be stored on your computer in the future or cookies that have already been stored will be deleted. Disabling all cookies can, however, mean that some functions on our website can no longer be performed.
The data will not be passed on to third parties and is also not planned.
For more information on Userlike's data protection, click on the following link: https://www.userlike.com/de/terms#privacy-policy
For more information on Userlike's FAQ (data protection area), click on the following link: https://userlike-de.helpscoutdocs.com/category/407-datenschutz